Return & Refund Policy

Last updated: 8 Oct 2026

Please read this before you order. It applies to every order from Affan Beauty Shop.

Check your order at the door

  • With cash on delivery, you can open the parcel and check your order in front of the rider before you pay. See our Courier Open Box Policy.
  • Please keep product seals intact. Opening the parcel is fine; breaking a seal, swatching or using a product is not.

Damaged or wrong item?

  • Show the rider before they leave, and take a photo of the problem while the rider is there.
  • We'll replace it free. We send the right or undamaged item at our cost.
  • Once the rider has left, we can't accept a claim about a damaged or wrong item.

Don't want it?

  • Return it sealed at the door and pay only the delivery charge.
  • Free-delivery orders: free delivery is an offer for orders you accept. We still pay the courier for every delivery, so if you refuse a free-delivery order at the door, you pay the usual delivery charge for your area. (A damaged or wrong item is different: see above.)
  • Change of mind is accepted only at the door. After you've accepted and paid for your order, we can't take products back because you changed your mind.

Refunds

  • Cash on delivery: you pay only for what you accept at the door, so there is nothing to refund.
  • If you paid in advance (by bKash or Nagad):
    • Damaged in transit: we replace it, as above.
    • Changed your mind at the door: tell the rider and contact us. We look at each case, and where there is a genuine need, we refund what you paid minus the delivery charge.
    • If we can't deliver your order (for example, a product is out of stock) or we cancel it, we refund everything you paid in advance, to the number you paid from.
  • We don't give refunds in any other case.

What we can't accept

  • Products that have been opened, unsealed, used, swatched or tested.
  • Skin reactions caused by your own skin, such as an allergy or sensitivity. Every skin is different, so please patch test first. See our Skincare Disclaimer.
  • Claims made after the rider has left.

Changing or cancelling an order

  • Tell us when we call to confirm your order. That is the time to change or cancel it.
  • Once your order has been handed to the courier, it can't be cancelled. If you then refuse it at the door, you pay the delivery charge, as above.

Questions? See Contact Us.